Terms of Use

End-User License Agreement

Effective: [Month DD, 2025]

Website: talkwithaura.com/terms-of-use

Entity: Sky Assistant LLC ("Aura", "we", "us")

IMPORTANT SAFETY NOTICE

IF THIS IS A MEDICAL EMERGENCY OR CRISIS, CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

AURA AND ASH DO NOT PROVIDE EMERGENCY SERVICES OR MEDICAL CARE.

Aura is a wellness and therapy-support application. Ash (Aura's AI guide) offers self-help tools and educational content. Aura is not a substitute for professional diagnosis, treatment, or therapy. Aura does not establish a therapist-patient or physician-patient relationship. Always seek the advice of a qualified professional with any questions regarding a mental health or medical condition.

1. Agreement to These Terms

By clicking "I agree," creating an account, or using Aura's mobile apps, websites, or related services (collectively, the "Services"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the Services.

We may update these Terms from time to time. The "Effective Date" above reflects the latest version. If changes are material, we will provide additional notice in the app or by email. Your continued use of the Services after changes become effective constitutes acceptance.

2. Who We Are; Scope of Services

Aura is offered by Sky Assistant LLC. The Services include the Aura app, websites, and features powered by Ash, Aura's AI guide, designed to support stress, anxiety, relationships, mood tracking, journaling, insights, and structured self-help programs for long-term growth.

Some features may be labeled beta or experimental; these may change or be discontinued at any time.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. Aura is not directed to children under 13 (or the minimum age in your region). Do not use the Services if you are prohibited by applicable law.

4. Privacy

Your use of Aura is governed by the Aura Privacy Policy, which explains what we collect, how we use it, and your rights. Highlights consistent with that policy:

Encryption in transit and at rest; strict access controls.
Voice: processed to respond but not stored by default unless you enable a feature like saved voice notes.
Improve Aura (opt-in): we may use de-identified conversation text to improve features and safety systems; voice audio is not used for improvement.
You can view, export, and delete your data subject to legal requirements.

Read the full policy before using Aura.

5. Health and Safety Acknowledgements

Aura and Ash provide self-help and educational content only. We do not provide medical advice, psychotherapy, or diagnosis.
We may surface crisis resources if certain risk signals are detected, but the Services are not monitored continuously.
Where legally permitted and if we reasonably believe there is a risk of serious harm, we may review limited information and take steps to help keep you safe (for example, providing crisis resources), consistent with our Privacy Policy.

6. Your Account and Security

You may need an account to use some or all features. Keep your credentials confidential and accurate. You are responsible for all activity under your account. If you suspect unauthorized access, notify us promptly.

You consent to receive electronic communications (in-app, email, or SMS) related to your account, privacy updates, security notices, and feature changes. Message and data rates may apply.

7. Acceptable Use

You agree not to:

Use the Services in violation of any law, regulation, or these Terms.
Post or transmit content that is unlawful, harmful, threatening, harassing, defamatory, obscene, hateful, or otherwise objectionable.
Interfere with or disrupt the Services; introduce malware; scrape; or use automated tools to extract data.
Misrepresent your identity; attempt to access another user's account; or circumvent security controls.
Use the Services to provide emergency diagnostics, clinical advice, or to triage others.

We may suspend or terminate access for violations.

8. Content; Your License to Us

Your Content

You retain ownership of text you submit to Ash, journals, check-ins, goals, uploaded files, and other content you provide ("User Content").

License to Operate

You grant us a worldwide, non-exclusive, sublicensable, royalty-free license to host, process, transmit, reproduce, adapt, and display your User Content solely to operate, maintain, and improve the Services you use (e.g., generate responses, show history, create insights), and as otherwise described in the Privacy Policy.

Improve Aura (opt-in)

If you enable the optional Help improve Aura setting, you permit us to use de-identified conversation text to improve features, models, and safety systems. Voice audio is not used for improvement.

Feedback

If you share feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

You are responsible for ensuring you have the rights to the content you upload and that it does not violate applicable law or third-party rights.

9. Intellectual Property; License to You

The Services, including software, interfaces, text, graphics, logos, and other materials (collectively, "Service Content"), are owned by Sky Assistant or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable license to install and use the app and access the Services for your personal, non-commercial use.

You may not copy, modify, distribute, reverse engineer, or create derivative works of the Services or Service Content except as permitted by law.

10. Subscriptions, Trials, Payments, and Taxes

Some features require a paid subscription. Prices, features, and terms are disclosed in the app and may change. Unless stated otherwise:

Subscriptions auto-renew until canceled in your platform account settings (Apple App Store / Google Play) or within Aura if offered.
Trials convert to paid at the end of the trial unless you cancel beforehand.
Fees are non-refundable except where required by law. Pro-rated refunds are not guaranteed.
Payments are processed by third-party processors (e.g., Apple, Google, Stripe). Their terms and privacy policies apply.
Prices exclude taxes; you are responsible for applicable taxes.

11. Third-Party Services and Links

The Services may integrate with third-party products (e.g., calendar, cloud storage) or link to third-party sites. Those services are governed by their own terms and privacy policies. We are not responsible for third-party content or services.

12. Disclaimers

YOU USE THE SERVICES AT YOUR OWN RISK. THE SERVICES AND ALL SERVICE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITATION:

AURA AND ASH DO NOT PROVIDE MEDICAL OR MENTAL-HEALTH DIAGNOSIS OR TREATMENT; THEY ARE NOT A SUBSTITUTE FOR PROFESSIONAL CARE.
AI OUTPUTS MAY CONTAIN ERRORS OR OMISSIONS; DO NOT RELY ON AI OUTPUTS WITHOUT INDEPENDENT VERIFICATION WHERE APPROPRIATE.
WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow certain disclaimers; portions of this section may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SKY ASSISTANT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES.

IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED USD $100 OR, IF GREATER, THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations of liability; certain limitations may not apply to you.

14. Indemnification

You will indemnify and hold Sky Assistant and its affiliates, officers, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms or applicable law; or (d) your infringement or misappropriation of any third-party right.

15. Governing Law; Arbitration; Class Action Waiver

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will take place in New York, New York, in English, before a single arbitrator with experience in technology and commercial disputes. Judgment on the award may be entered in any court of competent jurisdiction.

No Class Actions

YOU AND SKY ASSISTANT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Injunctive Relief

Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its rights pending arbitration.

30-Day Opt-Out

You may opt out of arbitration by sending a written notice to legal@skyassistant.example within 30 days of first accepting these Terms. Your notice must include your full name, the email associated with your account, and a statement that you wish to opt out of arbitration. If you opt out, the exclusive venue for disputes will be the state or federal courts located in New York County, New York, and you consent to jurisdiction there.

16. Termination

You may stop using the Services at any time and can delete your account in the app, where available. We may suspend or terminate your access immediately if you violate these Terms or for security, legal, or operational reasons.

Upon termination, your license ends, and your access will cease. Our rights that by their nature should survive termination (e.g., intellectual property, disclaimers, limitations of liability, arbitration) will survive.

The Privacy Policy governs data handling on termination.

17. App Store Terms

Apple iOS

These Terms are between you and Sky Assistant, not Apple. Apple is not responsible for the app or its content, has no obligation to furnish any maintenance or support, and will not be liable for any claims related to the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google Play

If you downloaded the app from Google Play, your use must comply with Google Play Terms of Service. Google is not responsible for the app or these Terms and is a third-party beneficiary to the extent required by Google Play policies.

18. Miscellaneous

Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

No Waiver

Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire Agreement

These Terms, together with the Privacy Policy and any feature-specific terms, form the entire agreement between you and Sky Assistant regarding the Services.

Headings

Headings are for convenience only.

19. Contact Us

If you have any questions or concerns about these Terms, please contact:

Sky Assistant LLC

Email: support@talkwithaura.com

Website: www.talkwithaura.com/support